Southmead Rest Home has been owned and operated by its Resident Proprietors, Mr and Mrs Robert Fletcher, since 1989. Mrs Penny Fletcher is the home's Care Manager and Registered Person. Penny trained in nursing at the Middlesex Hospital in London, and went on to become a State Certified Midwife at the Royal Devon & Exeter Hospital. To combine raising a family with being able to continue to serve the nursing needs of a community, the ownership of a retirement home proved to be a successful combination.

Mrs Fletcher attained the Registered Manager's Award in 2005.

Mr Robert Fletcher has retired from an independent career in the electronics industry to take more care of the garden and accounting at Southmead. He is also the business administrator at two other non-competing care homes in the Dorset area.